FAQ, Shipping, and Returns
Do you accept orders placed outside of Canada?
Yes!
**Not currently able to ship to Belarus or Russia due to Canada Post shipping restrictions**
Note to customers outside of Canada:
Please allow additional time for your purchase to clear your country's customs.
I'm from the US, will my order be subject to a tariff fee or other fees?
The de minimus exemption - the duty-free threshold of $800USD of shipments of all countries including Canada was suspended on August 29th, 2025.
All postal shipments to the US will require prepaid duties before your package crosses the border.
Goods previously covered by de minimus are now subject to a duty equal to the effective tariff rate applicable the the product's country of origin under the International Emergency Economic Powers Act (IEEPA).
The current IEEPA rate for goods made in Canada is roughly 10% for most products, this applies to my store and will be charged to the customer at checkout.
A Delivered Duties Paid (DDP) label will be printed alongside your shipping label.
Will my order going to Europe or any other international location have additional fees?
All shipments to Europe will have VAT unpaid during shipping.
I am not currently required or registered to collect VAT, GST, or any other taxes or fees on behalf of your country's tax or customs authorities. International customers will be responsible for paying any customs and import taxes that may apply.
I haven't had any problems with parcels going through after GSPR went into effect and doing some test runs with people who wanted to buy some of my work and were willing to give it a shot. Thankfully I still haven't noticed or been informed of any compliance problems. Since the laws were set in place with no regard to small businesses, I'm completely in the dark, sadly.
If anything possibly happens in the future, I can fully refund any orders that are returned after being denied entry into the EU.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from a few business days to 2 weeks to arrive depending on the efficiency of your local postal service and location. I find orders to the United States average 2-4 weeks and international averages 2-6 weeks depending on the shipping service selected.
Will my order have tracking?
Tracked shipping available by default for Canada for non letter mail products.
Stickers and small/medium prints - sent by letter mail are by default not tracked.
If tracking is preferred, you must upgrade to the tracked option.
International orders have the checkout option of Un-tracked Surface or Air Mail, or Tracked Packet International. If you are ordering internationally and would like tracking, you must select the Tracked Packet option, or your parcel will ship with no tracking number.
Returns and Cancellations
Returns, exchanges, and cancellations are accepted.
Please contact me immediately at julianmiholics@gmail.com to cancel an order if you have not received a notice of your order being shipped. Cancellations will not be accepted after the order has been shipped.
To start the process of a return or exchange, please contact me by email within 7 days of delivery and ship the item(s) within 14 days of delivery.
The customer is responsible for all shipping costs, which are non-refundable. If the item(s) are not returned in the original condition, the customer will be responsible for any loss in monetary value.
Upon reception, you will be refunded for the item's cost, not including the return shipping fees.
Stolen, Lost, Or Damaged Packages
Unfortunately, I cannot offer compensation for stolen or lost packages.
However, I will try my best to offer a discount if the customer wishes to make another purchase.
If you receive a damaged product, please email me at julianmiholics@gmail.com and provide photos of the damaged product to receive compensation.